FAQ

Frequently Asked Questions

How long does shipping take?

All our products ship from our US warehouse and are delivered in 3–5 business days via USPS. You will receive a tracking number by email as soon as your order ships.

Do you ship internationally?

Currently we ship within the United States only. We are working on expanding to other countries soon.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase for any reason, contact us at support@pawenrichment.com and we will make it right — no questions asked.

Is the lick mat safe for my dog?

Yes. Our lick mat is made from 100% food-grade silicone — BPA free, non-toxic, and completely safe for dogs of all sizes. It is also dishwasher safe for easy cleaning.

What can I put on the lick mat?

Great options include:
- Peanut butter (xylitol-free)
- Plain yogurt
- Wet dog food
- Pumpkin puree
- Cream cheese
- Any soft treat your dog loves

How do I use the suction cup?

Press the suction cup firmly onto any smooth, flat surface — tile, hardwood floor, or even a smooth wall. It holds strongly while your dog licks and releases easily when you press the side.

How do I clean the lick mat?

Simply place it in the dishwasher or rinse with warm soapy water. The silicone surface releases food easily with minimal scrubbing.

Is this suitable for senior dogs specifically?

Absolutely — lick mats are actually ideal for senior dogs. The slow, rhythmic licking motion is low-effort physically but highly stimulating mentally. Vets frequently recommend them for older dogs to maintain cognitive health and reduce anxiety.

How do I contact you?

Email us at support@pawenrichment.com — we respond within 24 hours on business days.