Refund Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

30-Day Satisfaction Guarantee

We offer a full 30-day satisfaction guarantee from the date of delivery. If you are unhappy with your order for any reason, contact us and we will resolve it promptly.

How to Request a Refund

Email us at support@pawenrichment.com with:
- Your order number
- A brief description of the issue
- A photo of the product (if damaged or defective)

We will respond within 24 hours on business days.

Refund Options

Depending on the situation, we offer:
- Full refund to your original payment method
- Replacement product sent at no cost
- Store credit

You do not need to return the product in most cases. We trust our customers.

Damaged or Defective Items

If your product arrives damaged or defective, we will send a replacement immediately at no cost to you. No need to return the original item.

Processing Time

Refunds are processed within 3–5 business days after approval. Depending on your bank, it may take an additional 3–5 business days to appear on your statement.

Questions?

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Refund Policy